This has to be one of the funniest things in a long time. I think this guy should have been promoted, not fired. This is a true story from the WordPerfect Helpline, which was transcribed from a recording monitoring the customer care department. Needless to say the Help Desk employee was fired; however, he/she should sue the WordPerfect organization for 'Termination without Cause.'

Actual dialogue of a former WordPerfect Customer Support employee.
(Now I know why they record these conversations!):

Operator:      "Ridge Hall, computer assistance; may I help you?"
Caller:          "Yes, well, I'm having trouble with WordPerfect."
Operator:      "What sort of trouble??"
Caller:          "Well, I was just typing along, and all of a sudden the words went away."
Operator:      "Went away?"
Caller:          "They disappeared"
Operator:      "Hmm. So what does your screen look like now?"
Caller:          "Nothing."
Operator:      "Nothing??"
Caller:          "It's blank; it won't accept anything when I type."
Operator:      "Are you still in WordPerfect, or did you get out??"
Caller:          "How do I tell?"
Operator:      "Can you see the 'C: prompt' on the screen??"
Caller:          "What's a sea-prompt?"
Operator:      "Never mind, can you move your cursor around the screen?"
Caller:          "There isn't any cursor; I told you, it won't accept anything I type."
Operator:      "Does your monitor have a power indicator??"
Caller:          "What's a monitor?"
Operator:      "It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on??"
Caller:          "I don't know."
Operator:      "Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that??"
Caller:          "Yes, I think so."
Operator:      "Great. Follow the cord to the plug, and tell me if it's plugged into the wall"
Caller:          "Yes, it is."
Operator:      "When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one??"
Caller:          "No."
Operator:      "Well, there are. I need you to look back there again and find the other cable."
Caller:          "Okay, here it is."
Operator:      "Follow it for me, and tell me if it's plugged securely into the back of your computer."
Caller:          "I can't reach."
Operator:      "OK. Well, can you see if it is??"
Caller:          "No."
Operator:      "Even if you maybe put your knee on something and lean way over??"
Caller:          "Well, it's not because I don't have the right angle -- it's because it's dark."
Operator:      "Dark??"
Caller:          "Yes - the office light is off, and the only light I have is coming in from the window."
Operator:      "Well, turn on the office light then."
Caller:          "I can't."
Operator:      "No? Why not??"
Caller:          "Because there's a power failure."
Operator:      "A power .... A power failure? Aha. Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff that your computer came in??"
Caller:          "Well, yes, I keep them in the closet."
Operator:      "Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from."
Caller:          "Really? Is it that bad?"
Operator:      "Yes, I'm afraid it is."
Caller:          "Well, all right then, I suppose. What do I tell them??"
Operator:      "Tell them you're too stupid to own a computer!!!"